Cygames to reimburse travel costs after LA Uma Musume cancellation
Cygames will cover cancellation fees and qualifying expenses for fans who booked travel to the scrapped Los Angeles stage show, with receipts required.
Cygames announced on 21 October 2026 at 11:30 AM local time that attendees who had planned to travel to the cancelled Uma Musume World Tour: The Stage in Los Angeles will be compensated for travel and accommodation costs, according to gamemeca.com.
The compensation covers cancellation fees arising from cancelled transport and lodging bookings. Attendees who had already reached Los Angeles will be reimbursed for qualifying transport and accommodation expenses incurred within a specified period.
Applicants must supply detailed proof, including receipts showing payment, the purpose of use and the amount paid. Cygames asked attendees to keep all travel-related records until the documents are collected.
The exact application method and the remaining detailed criteria will be posted on the event's official website once they are finalised.
Background
The Los Angeles stage of the Uma Musume World Tour was cancelled because the cast's visas were not issued, organisers said at the time, apologising to users, performers and partner company staff who had looked forward to the event. 17 voice actors and singers had been scheduled to travel to Los Angeles to perform.
Quick answers
What does Cygames' compensation cover?
Cancellation fees from cancelled transport and lodging bookings, plus qualifying transport and accommodation expenses for attendees who had already arrived in Los Angeles within a specified period.
What proof do applicants need?
Receipts showing payment, the purpose of use and the amount paid. Cygames asked attendees to keep all travel records until documents are collected.
Where will the application details be published?
The exact application method and remaining criteria will be posted on the event's official website once finalised.