Fortnite player loses rare Pirate Shop token to disconnect, Epic won't restore it
Epic Games support said it found no record of the Pirate Shop Access token on the account, even after the player submitted a screen recording.
A Fortnite player lost the game's rare Pirate Shop Access token after being disconnected from a match, and Epic Games player support declined to restore it, according to Polygon. The player, who goes by the Reddit handle Michoh44, received the token from a treasure chest reward pop-up during a match and was disconnected shortly afterwards, losing the item.
Michoh44 submitted a screen recording of the drop to Epic Games support. According to Polygon, support told the player it could find no record of the token on the account and would not grant it.
The Pirate Shop Access token lets players claim every reward in the Pirate Shop for free for two weeks and can be activated twice.
Other players have reported similar losses from treasure chest rewards. Reddit user dark_knight_0705 said Diamond and Gold back bling went missing after a chest reward, and that logging out and back in on a different device resolved it.
Polygon's report suggests players who obtain the token should consider intentionally dying in-game afterwards, so a crash or disconnect does not cost them the reward.
Quick answers
What does the Fortnite Pirate Shop Access token do?
It lets players claim every reward in the Pirate Shop for free for two weeks, and it can be activated twice.
Did Epic Games restore the lost token?
No. According to Polygon, Epic Games player support said it could find no record of the token on the account and would not grant it, even after the player submitted a screen recording.