Douzone Bizon apologizes for abnormal external access, backs joint probe
The company says it blocked the access route immediately and reported the incident to KISA and the Personal Information Protection Commission.
Douzone Bizon issued an official apology to customers on October 26 over abnormal external access to its systems, according to dailysecu.com.
The company said it fully blocked the abnormal access route immediately after detecting the incident, and that it reported the matter to the Korea Internet & Security Agency (KISA) and the Personal Information Protection Commission.
Douzone Bizon said it is investigating the cause together with a professional security firm and will comply with the implementation orders of the Ministry of Science and ICT's public-private joint investigation team.
The notice did not specify the time of the intrusion, the attack route, or whether personal data was leaked. The company said its currently provided services are operating normally and are unaffected by the incident.
Customer inquiries are being handled by the personal information support teams for APO Backup and Smart A 10 on weekdays from 9am to 6pm. Douzone Bizon also said it is investing about 16 billion won in information security.
Quick answers
What did Douzone Bizon say about the incident?
The company apologized, said it fully blocked the abnormal access route immediately after detecting it, and reported the incident to KISA and the Personal Information Protection Commission.
Are Douzone Bizon's services affected?
The company said its currently provided services are operating normally and are unaffected by the incident.
How can customers contact Douzone Bizon?
Through the APO Backup and Smart A 10 personal information support teams on weekdays from 9am to 6pm.