Xbox expands certified refurbished console program amid supply shortage
Xbox chief Asha Sharma said console sales remain constrained by supply, with demand outpacing available stock ahead of the holiday season.
Microsoft will expand its program for officially certified refurbished Xbox consoles ahead of the holiday season, Xbox chief Asha Sharma said on October 28, 2026, according to game.watch.impress.co.jp. Sharma said the company intends to get more consoles into players' hands through the expanded program.
Sharma said Xbox console sales remain constrained by supply, with demand exceeding the consoles available.
She said the company is making progress on the issue but has more work ahead. The report did not disclose specific details of how the refurbishment program will be expanded.
Microsoft had already been running a refurbished console program before this announcement. In the latest quarter, Xbox revenue declined 2% year-on-year, compared with a 10% decline in the previous quarter.
Sharma said Minecraft and World of Warcraft set records, Call of Duty had its most acclaimed release in more than a decade, and PC platform revenue grew by double digits.
Quick answers
What did Xbox announce about refurbished consoles?
Xbox chief Asha Sharma said Microsoft is expanding its program for officially certified refurbished consoles ahead of the holiday season. Specific details were not disclosed.
Why is Xbox expanding the refurbished console program?
Sharma said console sales remain constrained by supply, with demand exceeding available consoles.