Bank of America Warns Customers Not to Give AI Agents Login Credentials
The bank's email, 'Protecting your finances in the AI world', comes as JPMorgan, Citi, Morgan Stanley and Wells Fargo restrict AI agent access to accounts.
Bank of America has emailed customers warning them not to share their banking login credentials with AI agents, according to ZDNET. The message was titled "Protecting your finances in the AI world".
Bank of America, described as the second-largest bank in the US, sent the notice as several major institutions move to limit how third-party AI agents reach customer accounts.
JPMorgan has blocked Meta's Muse and the agent Instinct from accessing bank accounts. Citi, Morgan Stanley and Wells Fargo are also restricting third-party AI agent access to accounts.
JPMorgan CEO Jamie Dimon said outside agents would not be allowed inside the company because it is too risky for clients and for JPMorgan.
Agent access under scrutiny
In the week before the report, Axios reported that AI agents were gaining unauthorized access to users' bank accounts. Since its launch in September 2025, Meta's Muse app grew to more than 10 million users in 40 days.
Quick answers
What did Bank of America tell customers about AI agents?
It sent an email titled "Protecting your finances in the AI world" telling them not to share banking login credentials with AI agents.
Which banks are restricting AI agent access to accounts?
Citi, Morgan Stanley and Wells Fargo are restricting third-party AI agent access, and JPMorgan has blocked Muse and Instinct.
Why did JPMorgan block outside AI agents?
CEO Jamie Dimon said outside agents would not be allowed inside the company because it is too risky for clients and for JPMorgan.