Bank of America warns customers not to share logins with AI assistants
The bank said customers are responsible for activity on accounts accessed with credentials they shared with AI tools or other outside services.
Bank of America has emailed customers warning them not to share their usernames and passwords with other people or with outside services, including AI-based tools and agents that offer to act on their behalf. TechCrunch reported the warning.
The email's subject line concerned protecting finances in the AI world, according to the report. The bank said customers are responsible for activity that occurs through access they granted by sharing login credentials.
The warning targets a scenario in which users hand their bank account login details to personal AI assistants. Such access could lead to financial actions being taken without the user noticing, or prompt the bank to lock the account as it flags unusual access.
The bank also pointed to security vulnerabilities in AI assistants that could leak bank login credentials, allowing hackers to reach accounts and steal funds.
The banking industry has been exploring ways to connect AI agents to financial services, including agent payments in which AI autonomously buys products by judging the best price or timing. Wider adoption would require solving the problem of unauthorized agents accessing customer funds.
Quick answers
What did Bank of America tell customers about AI tools?
It warned them not to share usernames and passwords with other people or outside services, including AI-based tools and agents that offer to act on their behalf.
Who is responsible if an AI assistant accesses my Bank of America account?
According to the email, customers are responsible for activity that occurs through access they granted by sharing login credentials.