Good Smile Company partially reopens online shop after breach
Product browsing is back after the site was restored from a pre-incident backup, but account, cart and order functions remain offline.
Good Smile Company announced on November 6 that it had partially reopened its official online shop, which had been temporarily closed following unauthorized access, according to gamespark.jp. In this first stage, only browsing of product information is available.
The company said site content was restored from a backup taken before the unauthorized access, and that no tampered data is included. It also reported that vulnerability fixes to the management system and stronger management structures are complete, and that a third-party security team judged there is no risk of virus infection or unauthorized data collection through viewing the site.
Functions that involve personal information remain unavailable: My Account login, new member registration, ordering, adding items to the cart and the watchlist.
Separately, order intake resumed at the GOOD SMILE STORE Rakuten Ichiba store on November 6. Pre-order deadlines for products that were due to close while the shop was shut were reset to November 18, with orders accepted at the Rakuten Ichiba store.
Good Smile Company said it is working with KDDI Airett and a third-party security team on measures to prevent a recurrence, and urged affected customers to guard against fraudulent attacks and unauthorized credit card use.
Background
Around October 20, 2026, unauthorized access to the company's management system occurred, and the official shop was temporarily closed.
Quick answers
Can I place an order on Good Smile Company's official online shop now?
No. As of November 6, only product information browsing is available. Ordering, cart, watchlist and account functions remain offline.
Where can I order Good Smile products in the meantime?
Order intake resumed at the GOOD SMILE STORE Rakuten Ichiba store on November 6.
What happened to pre-order deadlines that fell during the closure?
They were reset to November 18, with orders accepted at the Rakuten Ichiba store.