Zavvi Enters Administration, Ceases Trading Immediately
UK online retailer Zavvi has gone into administration, leaving outstanding orders and pre-orders unfulfilled and directing customers to seek chargebacks.
UK online retailer Zavvi has gone into administration and ceased trading immediately, according to uk-anime.net. The company is unable to fulfil any outstanding orders or pre-orders and is not accepting returns.
Customers who paid for undelivered goods are advised to contact their bank, card issuer or payment provider to seek a chargeback or claim under section 75 of the Consumer Credit Act 1974.
The joint administrators have set up a mailbox for customer enquiries, but it only triggers an automated FAQ reply.
Zavvi ran many Collector's Edition exclusives with Anime Ltd and regular promotions for Crunchyroll.
Background
On March 9th 2026 the Zavvi site began taking money up-front for pre-orders. MVM's Tony Allen assured the site that MVM was only mildly affected by Zavvi's collapse.
Quick answers
What should I do if I have an outstanding order with Zavvi?
Contact your bank, card issuer or payment provider to seek a chargeback or claim under section 75 of the Consumer Credit Act 1974.
Can I return items to Zavvi?
No, Zavvi is not accepting returns as it has ceased trading.