Apple offers iPhone Duo replacements over inner display issue
Apple says the problem affects very few units and appears early in use, and advises affected owners to contact AppleCare.
Apple has acknowledged that a small number of iPhone Duo units have an issue affecting the inner display, and is directing affected owners to AppleCare to arrange a replacement, according to gamebusiness.jp.
The company said the problem affects very few units and appears early in use. Apple did not disclose the cause, the number or share of affected devices, or any countermeasures.
The acknowledgement follows a support document Apple published on October 23, the day the foldable iPhone Duo went on sale. That document covers hinge issues, including an inability to fully open or close, noises during folding, and looseness or breakage.
The document states that hinge problems cannot be resolved by diagnostics or software and require replacement of the inner display assembly.
Earlier display problems elsewhere in the foldable market
Display trouble on early foldable hardware has come up before. Samsung delayed the launch of the original Galaxy Fold in 2019 after display problems appeared on review units, and widened the device's protective layer to near the edges so it would not look peelable.
Quick answers
What should I do if my iPhone Duo inner display has a problem?
Apple advises affected users to contact AppleCare to arrange a replacement.
How many iPhone Duo units are affected?
Apple said the problem affects very few units and appears early in use, without giving a number or share.
Can hinge problems on the iPhone Duo be fixed with software?
According to Apple's October 23 support document, hinge problems cannot be resolved by diagnostics or software and require replacement of the inner display assembly.