Flitto Trials Vogl AI Translation at Kyobo Book Centre Stores
Flitto ran a proof of concept for AI-based foreign customer service at Kyobo Book Centre's Gwanghwamun, Gangnam and Dongdaemun branches.
Flitto announced on 14 October 2026 that it supplied its AI-based translation and interpretation solution Vogl to major Kyobo Book Centre offline stores and conducted a proof of concept for foreign customer service, according to datanet.co.kr.
The proof of concept was carried out at Kyobo Book Centre's Gwanghwamun, Gangnam and Dongdaemun branches. Mini "Vogl Zone" displays specialised for customer consultation were installed at the Gwanghwamun and Gangnam branches, while at the Dongdaemun branch the Vogl app was loaded onto tablets for mobile customer service.
Flitto pre-trained Vogl on book category names such as self-help, fantasy and history, and on the names of major authors including Han Kang and Bernard Werber, to improve proper-noun translation accuracy. Vogl also includes automatic language detection, allowing staff to handle multilingual customer consultations without manually selecting a language.
Flitto said it plans to pursue full adoption by Kyobo Book Centre based on the proof of concept results, and aims to expand partnerships to warehouse-type stores, fashion and lifestyle stores, hotels and medical tourism services.
Quick answers
Where was Flitto's Vogl proof of concept held?
It was carried out at Kyobo Book Centre's Gwanghwamun, Gangnam and Dongdaemun branches.
What did Flitto pre-train Vogl on?
Vogl was pre-trained on book category names such as self-help, fantasy and history, and on names of major authors including Han Kang and Bernard Werber.
What is Flitto planning next after the trial?
Flitto plans to pursue full adoption by Kyobo Book Centre and to expand partnerships to warehouse-type stores, fashion and lifestyle stores, hotels and medical tourism services.