MacPaw launches Leebry, a Work AI platform for IT teams
MacPaw's new Leebry platform automates level 1 support tickets, access provisioning, and employee questions, with source-linked answers and permission-aware access.
MacPaw has launched Leebry, a Work AI platform aimed at helping IT teams automate support and access management. The platform handles level 1 support tickets, manages access provisioning and removal, and answers employee questions across tools.
Every Leebry response links back to its source, allowing employees to verify answers and flag stale information. The platform is permission-aware and authenticates each user to surface only permitted information. It also ships with an MCP server that exposes the device management control plane to AI agents with admin-set guardrails.
Leebry began as an internal MacPaw hackathon project in 2025. Within a few months, the internal Slack bot was resolving 30% of MacPaw's own level 1 IT tickets.
The launch comes as MacPaw's 2026 AI at Work report found that 90% of companies deploy AI without thoroughly auditing their internal knowledge base first. The same report found that 6 in 10 IT leaders see a disconnect between C-suite expectations and what their teams can deliver.
MacPaw spent nearly two decades building consumer software for Mac users, including CleanMyMac. The company's move into Work AI marks a shift toward enterprise IT tools. The news was first reported by 9to5mac.com.
Quick answers
What is Leebry?
Leebry is a Work AI platform from MacPaw that automates level 1 support tickets, handles access provisioning and removal, and answers employee questions across tools.
How does Leebry ensure accurate answers?
Every response links back to its source, so employees can verify answers and flag stale information. It is also permission-aware and authenticates each user.
What is Leebry's MCP server?
Leebry ships with an MCP server that exposes the device management control plane to AI agents with admin-set guardrails.