TeamViewer ONE Adds Automation Features, Upgrades Resolution Center
TeamViewer said the update folds device checks, remediation actions and script deployment into one Resolution Center screen to push its AI-based endpoint management further.
TeamViewer announced an update to TeamViewer ONE, its integrated digital workplace management platform, that adds automation features and enhances the Resolution Center, according to datanet.co.kr.
The upgraded Resolution Center brings device information checks, remediation actions and script deployment together on a single screen, replacing the multiple tools IT staff previously had to move between.
The new automation component turns proven fixes for recurring IT issues into workflows that run automatically under policies the company defines itself. Solutions that have already worked can be converted into reusable scripts or automation workflows.
AI-based IT support functions are also connected into one workflow, letting IT staff diagnose and resolve faults with AI while the process is recorded automatically.
The company said the update is intended to expand an AI-based autonomous endpoint management (AEM) environment.
Quick answers
What does the TeamViewer ONE update add?
It adds automation features and enhances the Resolution Center, which now combines device information checks, remediation actions and script deployment on one screen.
How does the automation feature work?
Proven solutions for recurring IT issues are converted into workflows that execute automatically according to company-defined policies, and can also be turned into reusable scripts.
What is the goal of the update?
TeamViewer says the update aims to expand an AI-based autonomous endpoint management (AEM) environment.