Amazon to Pay $309.5 Million in Refund Processing Settlement
The settlement covers purchases made from September 5, 2017 to February 12 of this year and includes automatic payments for some customers.
Amazon has agreed to pay $309.5 million to settle a class-action lawsuit over incorrectly processed refunds, according to androidauthority.com. The agreement also commits the company to changing its return practices.
The settlement covers purchases made from September 5, 2017 to February 12 of this year. Customers in Subclass A will receive their payment automatically, including unpaid refunds plus an amount proportional to prejudgment interest.
Some affected customers in Subclass B must submit a claim form with supporting documentation to receive payment.
Changes to return and refund practices
Amazon has agreed to reprocess refunds that could not be completed due to payment processing issues after 30 days. The company will also notify customers about return status and automatically refund returns not completed within 90 days of being initiated.
These additional measures will remain in place for one to two years.
Quick answers
How much is Amazon paying to settle the refund lawsuit?
Amazon has agreed to pay $309.5 million.
Which purchases are covered by the settlement?
The settlement covers purchases made from September 5, 2017 to February 12 of this year.
Do customers need to file a claim to get paid?
Customers in Subclass A receive payment automatically. Some affected customers in Subclass B must submit a claim form with supporting documentation.