Asus Replaces RTX 4080 Super RMA With Requested White RTX 5080
After six weeks of emails and escalation, Asus approved the exact card the customer asked for and upgraded shipping to FedEx Standard Overnight.
Asus has approved the exact replacement card a customer asked for after a faulty white Asus ROG Strix RTX 4080 Super OC sent in for RMA came back as a black Asus TUF Gaming RTX 5080, according to pcgamer.com.
The customer had sent the white ROG Strix RTX 4080 Super OC for repair, but the original card could not be repaired, and Asus shipped a black TUF Gaming RTX 5080 instead. That card did not match the customer's all-white build.
After about six weeks of emails and escalation to higher-level management, Asus approved the ROG Astral RTX 5080 White OC, the card the customer had requested. The customer sent the TUF card back, and Asus upgraded the shipping to FedEx Standard Overnight at no extra cost.
The replacement ROG Astral RTX 5080 White OC arrived.
Background
A faded serial number can scupper your chances of being able to RMA your Founders Edition card, as recently discovered. The RTX 5080 performs better than the RTX 4080 Super and has access to more of the latest and greatest DLSS tech.
Quick answers
What card did the customer originally send for RMA?
A white Asus ROG Strix RTX 4080 Super OC.
What did Asus send instead at first?
A black Asus TUF Gaming RTX 5080, because the original card could not be repaired.
What did the customer receive in the end?
The ROG Astral RTX 5080 White OC, shipped via FedEx Standard Overnight at no extra cost.