Citigroup and JPMorgan Block Third-Party AI Agents From Customer Accounts
Bank of America also limits AI agent access to deposits, with CEO Brian Moynihan saying a human must approve money leaving an account.
Citigroup, Bank of America and JPMorgan Chase are restricting third-party AI agents from reaching customer accounts, according to the Financial Times and CNBC. Citigroup said it does not allow outside AI agents or assistants to log in to customer accounts or trade directly on its digital banking platform, adding that the measure protects customer accounts and information.
Bank of America CEO Brian Moynihan indicated the bank restricts AI agent access to deposits until a process exists that assigns final responsibility for AI-approved payments. Moynihan said this week that a human must approve money leaving an account.
JPMorgan Chase, according to CNBC, blocks external AI agents such as Meta's Muse and Instinct from accessing customer accounts. A JPMorgan spokesperson said the bank does not allow third parties to receive customer banking login credentials and connect on the customer's behalf. The bank also said customers bear responsibility if they give login credentials to an agent that then acts in unwanted ways.
Deposits at stake
JPMorgan CEO Jamie Dimon said on the company's third-quarter earnings call that no outside agent would be brought inside the company. Meta released its AI personal assistant Muse in September 2026. In a report, Apollo chief economist Torsten Slok warned that AI assistants could automatically shift household funds from checking accounts paying an average 0.1% to accounts paying 3.3-5%.
JPMorgan, Bank of America and Wells Fargo hold $1.6 trillion in non-interest-bearing deposits; paying 3% on them would cost $47 billion a year, close to half the three banks' combined annual profit. Amazon previously blocked Meta's Muse from shopping on customers' behalf, citing privacy and security risks.
Quick answers
Which banks are blocking third-party AI agents?
Citigroup, Bank of America and JPMorgan Chase have each placed restrictions on external AI agents accessing customer accounts, according to the Financial Times and CNBC.
Why is JPMorgan blocking AI agents like Meta's Muse?
A JPMorgan spokesperson said the bank does not allow third parties to receive customer banking login credentials and connect on the customer's behalf. CEO Jamie Dimon said no outside agent would be brought inside the company.
What does Bank of America require for AI-approved payments?
CEO Brian Moynihan said a human must approve money leaving an account, and that agent access to deposits is restricted until a process assigns final responsibility for AI-approved payments.