Buyer reports iPhone Duo inner screen cracked hours after launch-day pickup
Reddit moderators verified photos and Apple documents showing damage along the hinge, and Apple replaced the unit at a store.
An Australian buyer reported that the inner display of their iPhone Duo cracked roughly six hours after receiving the device on its October 23 launch day, according to a post on Reddit. The buyer said they had opened the phone fewer than 20 times before the screen failed.
According to the poster, they felt something unusual near the hinge while opening the device, then heard a cracking sound as the screen broke along the hinge line. They said there were no signs of foreign objects or scratches on the inner display surface or on the outer hinge.
The poster said Apple initially offered a replacement by phone but required a temporary hold for the full device price and did not guarantee a loaner during the wait. They instead visited an Apple Store, where they received a new unit on the spot.
Moderators of the Reddit community said they received additional photos and Apple documents from the poster and confirmed both the damage and the replacement, attaching a “Verified Claim” label to the thread. The moderators added that they could not independently confirm the exact cause of the damage.
The account was reported by japan.cnet.com. The iPhone Duo, Apple's first foldable smartphone, went on sale on October 23, 2026.
Quick answers
What happened to the iPhone Duo screen in the Reddit report?
The buyer said the inner display cracked along the hinge about six hours after receiving the device on launch day, after fewer than 20 openings.
Did Apple replace the damaged iPhone Duo?
Yes. The buyer said Apple offered a phone replacement with a temporary hold for the full device price, and that they received a new unit at an Apple Store.
Did Reddit moderators verify the claim?
Moderators said they reviewed additional photos and Apple documents and confirmed the damage and replacement, but could not independently confirm the cause.