PNY Denies RTX 5090 Warranty Claim After Melted 12V-2x6 Connectors
A Reddit user says PNY rejected his warranty claim for a melted RTX 5090 because he used a third-party cable, not the included one. The thread has nearly 1,200 replies.
A Reddit user reported that PNY denied his warranty claim for a GeForce RTX 5090 after the card's 12V-2x6 connectors melted on both ends of the modular cable that came with his ASRock PG-1600G power supply.
The user said he used the stock BIOS, no overclocking, and a manually reduced power limit. According to the report, PNY told him the card was not covered because he did not use the included or an approved cable. PNY's warranty documentation does not list approved 12VHPWR or 12V-2x6 cables, according to the report.
The user said PNY closed his support ticket after he questioned the warranty policy. The Reddit thread about the case has nearly 1,200 replies.
ASRock advertises a TempGuard feature on the PG-1600G that monitors the temperature at the 12V-2x6 connector on the PSU side, and offers a ten-year warranty on the power supply.
The cheapest new GeForce RTX 5090 card on the market is listed at $4400 USD, according to Tom's Hardware.
Quick answers
Why did PNY deny the RTX 5090 warranty claim?
PNY reportedly told the user the card was not covered because he did not use the included or an approved cable.
What cable was used with the melted RTX 5090?
The user said the 12V-2x6 connectors melted on both ends of the modular cable that came with his ASRock PG-1600G power supply.
Does ASRock's PG-1600G have connector temperature monitoring?
Yes, ASRock advertises a TempGuard feature that monitors the temperature at the 12V-2x6 connector on the PSU side.