Zotac Denies RTX 3060 Warranty Claim Over Import Date
A Zotac RTX 3060 owner in India was denied warranty support because the card's import date made it out of warranty, despite buying it within the coverage period.
A Zotac GeForce RTX 3060 Twin Edge owner in India was denied warranty support even though the card was purchased within the advertised three-year coverage period. The customer bought the card on June 27, 2025, and registered it with Zotac on July 2, 2025.
Zotac told the customer that the card's serial number indicated an import date of April 2023, which placed it outside the warranty window. The company advised the customer to contact the original seller for assistance.
The customer now plans to visit the shop to seek a replacement and will file a complaint with India's National Consumer Helpline if the issue remains unresolved.
In December 2025, a separate RTX 5070 Ti owner had an RMA request denied after Zotac found a crack in the PCB near the PCIe connector, according to tomshardware.com.
Quick answers
Why was the Zotac RTX 3060 warranty claim denied?
Zotac said the card's serial number showed an import date of April 2023, making it out of warranty despite the customer purchasing it on June 27, 2025.
What can the customer do next?
The customer plans to visit the shop for a replacement and file a complaint with India's National Consumer Helpline if unresolved.