Bloom AI and MetaM Partner for Shared AI Contact Center
Bloom AI and MetaM have signed an MOU to develop a shared AI contact center platform that enables a single agent to manage multiple client inquiries.
Bloom AI and MetaM signed a memorandum of understanding (MOU) on October 27, 2026, to jointly develop and commercialize a shared AI-based customer center service.
According to datanet.co.kr, the partnership focuses on creating an AI contact center platform designed to allow a single agent to handle inquiries from multiple client companies simultaneously.
Under the agreement, Bloom AI will supply the omni-channel platform, AI callbots, and chatbots. MetaM will contribute its contact center expertise, AI agent technology, and operational staff to the project.
Quick answers
What is the goal of the Bloom AI and MetaM partnership?
The partnership aims to develop a shared AI contact center platform that allows a single agent to handle inquiries from multiple client companies.