KTcs Supplies HiQri AI Contact Center to Daiso
The platform combines generative AI with retrieval-augmented generation and handles phone and chat inquiries around the clock.
KTcs said on October 27, 2026, that it is supplying HiQri, its AI contact center platform, to Daiso's customer center, according to digitaltoday.co.kr.
HiQri combines generative AI with retrieval-augmented generation (RAG) technology, which lets the system draw answers from customer center data such as Daiso's product and store information, delivery details and exchange or refund rules. KTcs built the system so that phone and chat consultations draw on the same knowledge data.
A voice bot analyzes and answers questions asked by phone, while a chatbot shows information on screen. The chatbot is available 24 hours a day, 365 days a year. Repetitive simple inquiries are handled by AI, and cases that need further consultation are transferred to human agents.
KTcs said it currently operates customer centers for about 120 client companies. Daiso plans to refine the AI consultation service based on actual customer inquiries and consultation requirements.
KTcs CEO Lee Chang-ho said the company will continue combining its customer center operation experience with generative AI technology to create services tailored to each company's consultation environment.
Quick answers
What is HiQri?
HiQri is KTcs's AI contact center platform, which combines generative AI with retrieval-augmented generation technology.
Is the Daiso chatbot available at all hours?
Yes. KTcs said the chatbot is available 24 hours a day, 365 days a year.
What happens to inquiries the AI cannot handle?
Cases that need further consultation are transferred to human agents.