Five9 to acquire Level AI for $325 million in Q4 deal
Five9 announced the acquisition alongside its third-quarter results; the company's shares fell more than 23% in after-hours trading.
Five9 said on November 5, 2026, that it plans to acquire AI contact center startup Level AI for $325 million. The cloud contact center software company disclosed the acquisition plan together with its third-quarter earnings results, according to SiliconANGLE.
Five9 intends to complete the acquisition during the fourth quarter. The company will continue to sell the Level AI application as a standalone product after the deal closes.
Five9 shares fell more than 23% in after-hours trading following the announcement.
According to SiliconANGLE, Level AI develops a platform that analyzes and evaluates agent calls in real time, offers guidance to agents and supports task automation, with analysis results used for agent coaching. The company also provides AI agents that handle simple inquiries and back-office tasks.
Level AI applications handle more than 1 billion customer interactions per year at enterprise customer sites, SiliconANGLE reported.
Quick answers
How much is Five9 paying for Level AI?
Five9 announced a $325 million acquisition price for Level AI.
When is the Five9-Level AI deal expected to close?
Five9 intends to complete the acquisition during the fourth quarter.
Will Level AI remain available as a separate product?
Yes. Five9 said it will continue to sell the Level AI application as a standalone product.