Orange to seek compensation from Nokia over core network outage
Orange France CEO Jérôme Hénique said a Nokia software fault caused a chain of failures, not a cyberattack or 5G SA migration.
Orange plans to seek financial compensation from Nokia over a large-scale mobile network outage that it says was caused by a software fault in Nokia-supplied core network equipment, according to L'Informé. The figure Orange will claim has not been disclosed.
The outage began around 11:37 a.m. on the 21st and service was restored around 8:30 p.m. the same day. Millions of Orange subscribers were unable to properly use voice calls, text messages or mobile data while the network was down.
The fault hit both primary and backup systems at the same time, because the same software had been applied to each. ZDNet France reported on the 26th that the outage stemmed from a Nokia core network software error.
Orange France CEO Jérôme Hénique said the Nokia software fault set off a chain of failures and denied that a cyberattack or the 5G SA migration was the direct cause.
Separately from any money it seeks from Nokia, Orange will double mobile data allowances for one month for affected subscribers, including business customers.
Quick answers
Why is Orange seeking compensation from Nokia?
Orange says a software fault in Nokia-supplied core network equipment caused a large-scale mobile network outage, and it intends to seek financial compensation from Nokia.
What caused the Orange outage?
According to ZDNet France, the outage stemmed from a Nokia core network software error. The same software was applied to both primary and backup systems, so both failed.
What will Orange give affected subscribers?
Orange will double mobile data allowances for one month for affected subscribers, including business customers.